Human Resources Certification Institute (HRCI) Practice Exam

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What technological method is noted for obtaining employee feedback?

  1. Focus groups

  2. Teleconferencing

  3. Videos

  4. Instant messaging

The correct answer is: Teleconferencing

The most effective technological method for obtaining employee feedback from the provided options is instant messaging. This platform allows for quick, real-time communication, encouraging employees to share their thoughts and feedback in an informal setting, which can lead to more honest and spontaneous responses. Instant messaging can foster ongoing dialogue between employees and management, making it easier for organizations to gather feedback on various topics in a timely manner. While focus groups can also gather employee feedback, they are typically conducted in person or via technology, but do not leverage the immediate, accessible features of instant messaging. Similarly, teleconferencing and videos are useful for discussions and presentations but may not facilitate the same level of direct interaction and real-time feedback that instant messaging provides.